General sales conditions

1. GENERAL INFORMATION

The ownership of this website www.treurer.com, (hereinafter Website) is held by “Castellitx Agrícola, SAT”, with NIF V57595316, registered in the Register of Agrarian Societies of Transformation of the Conselleria d’Agricultura i Pesca de les Illes Balears, and whose contact details are:

Address: Xaloc 18. Ctra. Llucmajor-Algaida km. 5.7. 07210. Algaida

Contact telephone number: 971664995

Contact email: info@treurer.com

This document sets out the conditions governing the use of this Website (www.treurer.com) and the purchase or acquisition of products and / or services therein (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that Treurer develops through the Website comprises, mainly, the commercialization of extra virgin olive oil and associated activities.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and General Conditions of Use, the Cookies Policy, and the Privacy Policy. By using this Website or when requesting the acquisition of a product and / or service through it, the User agrees to be bound by what is indicated in these documents, so if they do not agree they should not use this Website.

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website, since those that are in force at the time he accesses or requests the acquisition of products and / or services will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they accept, from the start of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding current regulations.

The User assumes her responsibility for a correct use of the Website. This responsibility will extend to:

Make use of this Website only to make inquiries and / or purchases or legally valid.

Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be canceled and the relevant authorities informed.

Provide truthful and lawful contact information.

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The User may formalize the contract for the sale of the desired products and / or services with Treurer in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase procedure of www.treurer.com, during which various products and / or services can be selected and added to the “cart” or shopping space and, finally, click on the “Buy” button.

The User must fill in and check the information that is requested in each step. The data entered can be modified before making the payment.

Once the payment has been made, Treurer will send an order confirmation. Treurer may inform the User about the status of the shipment of the order. This information can also be made available to the User through their personal connection space to the Website.

Once the purchase procedure is completed, the User consents that the Website generates an electronic invoice that will be sent to the User through email and, where appropriate, through their personal connection space to the Website. Likewise, the User may, if she so wishes, obtain a copy of her paper invoice, requesting it from Treurer using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and which are shown next to the presentation or, where appropriate, its image on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and / or cost of benefits. The User acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of Treurer in order to constitute a means of proof of the transactions, in any case, respecting reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in Regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Treurer through the Website are subject to the availability of the products and / or to the fact that no circumstance or force majeure (clause nine of these Conditions) affects the supply thereof and / or the provision of the services. If there are difficulties in the supply of products or there are no products in stock, Treurer undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless a different issue is indicated and applied by legal requirement, especially in relation to VAT.

Shipping costs are included in the final prices of the products as shown on the Website. Treurer performs delivery and / or shipping services through a carrier hired for this purpose.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be what is detailed during the purchase process.

Treurer uses all reasonably available means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website.

Credit cards will be subject to checks and authorizations by the issuing bank. If said entity does not authorize the payment, Treurer will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once Treurer receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and / or confirmation of the service provided is sent to the User.

In any case, by clicking “Buy” the User confirms that the payment method used is his.

6. DELIVERY

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason attributable to it, Treurer could not meet the delivery date, it will contact the User to inform him of this circumstance, and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid.

If it is impossible to deliver the order due to the User’s absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to get it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, he must contact the carrier to arrange delivery on another day.

In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to Treurer, Treurer will understand that the User wishes to withdraw from the contract and it will be considered resolved. As a result of the termination of the contract, all payments received from the User will be returned, with the exception of transport costs and return of the order, which will be passed on to the User.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Treurer receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount to be paid by Treurer.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is made aware that if they detect that an error has occurred when entering the data necessary to process their purchase request on the Website, they may modify them by contacting Treurer through the contact spaces provided. on the website.

In any case, the User, before clicking on “Buy”, can make changes to the data entered.

Likewise, the User must consult the Legal Notice and General Conditions of Use, as well as the Privacy Policy, to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), and in Organic Law 3/2018, of 5 December, Protection of Personal Data and Guarantee of Digital Rights.

8. RETURNS

In the cases in which the User purchases products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

Right of withdrawal

The User, as consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the Treurer Website.

To exercise this right of withdrawal, the User must notify Treurer of his decision. You can do so, where appropriate, through the contact spaces provided on the Website.

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Treurer makes available as a part attached to these Conditions, although its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.

In the event of withdrawal, Treurer will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the less expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which Treurer is informed of the User’s decision to withdraw.

Treurer will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, Treurer could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of the return of the same, depending on which condition is met first.

The User can return or send the products to Treurer at the following address: Xaloc 18. Ctra. Llucmajor-Algaida km. 5.7. 07210. Algaida

The User must return the products without any undue delay and, in any case, no later than 14 calendar days from the date Treurer was informed of the withdrawal decision.

The User acknowledges that they must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.

In relation to the provision of services by Treurer, the right of withdrawal of Users will not apply when the provision of the service has been fully executed or when it has begun with their consent.

In any case, there will be no right of reimbursement when the container has been opened, or when the product has suffered any damage after delivery. Likewise, the products must be returned including all their original packaging.

Withdrawal form

Return of defective products or shipping errors

If the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, he must contact Treurer immediately and let him know the existing disagreement (defect / error) for them. means or using the contact information provided in the previous section (right of withdrawal).

The User will then be informed about how to proceed with the return of the products. Once the products are returned, they will be examined and the User will be informed, within a reasonable period of time, if the refund or, where appropriate, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days after sending an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed.

Guarantee

The User, as consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product.

In this sense, it is understood that the products are in accordance with the contract provided that they conform to the description made by Treurer and possess the qualities presented in it, are suitable for the uses to which products of the same type are ordinarily destined, and present the usual quality and performance of a product of the same type and are fundamentally expected from it. Otherwise, the User must proceed as indicated in the section “Return of defective products or error in shipping”.

9. DISCLAIMER OF LIABILITY

Except for legal provision to the contrary, Treurer will not accept any responsibility for the following losses, regardless of their origin:

Any losses that were not attributable to any default on your part;

Business losses (including loss of profits, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred).

Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Likewise, Treurer also limits its liability in the following cases:

Treurer applies all measures to provide a faithful display of the product on the Website. However, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser that is used or others of this nature.

Treurer will act with the utmost diligence in its relationship with the company in charge of transporting the product. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.

Technical failures or lack of availability of the Website that, due to fortuitous or other causes, prevent the normal functioning of the service through the Internet. Treurer puts all the means at its disposal in order to carry out the process of buying, paying and shipping / delivery of the products. However, it is exempt from liability for causes that are not attributable to it, unforeseeable circumstances or force majeure.

Treurer will not be responsible for the misuse of the products that have been used by the User. At the same time, Treurer will not be held responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

In general, Treurer will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, but not limited to: Strikes, lockouts or other protest measures; civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private; Inability to use public or private telecommunication systems; acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended during the period in which the force majeure continues, and Treurer will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. Treurer will use all reasonable means to find a solution that allows it to fulfill its obligations despite force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that, in general, communications with Treurer are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Treurer sends electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with Treurer through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Treurer may contact and / or notify the User by email or at the postal address provided.

11. WAIVER

No waiver by Treurer of a specific right or legal action or the lack of requirement by Treurer of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or from the Conditions, nor will it exonerate the User of the fulfillment of their obligations.

No resignation by Treurer to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and it is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in them constitute the entire agreement existing between the User and Treurer in relation to the object of sale, and replace any other agreement, agreement or previous promise agreed verbally or in writing by the same parts.

The User and Treurer acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

14. DATA PROTECTION

The personal data that the User provides to Treurer in the course of a transaction on the Website will be treated in accordance with the provisions of the Website’s Privacy Policy. By accessing, browsing and / or using the Website, the User consents to the processing of this data and declares that all the data provided is true.

15. APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and / or use of this Website, as well as product purchase contracts through it, will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the purchase contracts between Treurer and the User, will be submitted to the jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send their complaints, claims or any other comment they wish to make to Treurer through the contact information provided at the beginning of these Conditions (General Information).

In addition, Treurer has official complaint forms available to consumers and users, and which they can request from Treurer at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Treurer and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.